The RDP failure could be because your DNS client cache still has the old IP address registered for the DNS name.
The public IP address of the VM or the cloud service containing the VM (also called the virtual IP address VIP) has changed. The following components are involved in an RDP connection:īefore proceeding, it might help to mentally review what has changed since the last successful Remote Desktop connection to the VM. Components of a Remote Desktop connection Follow these steps to determine why the Remote Desktop (RDP) client is unable to connect to the RDP service on the Azure VM. You may encounter a Remote Desktop error message that does not resemble any of the specific error messages covered in the basic Remote Desktop troubleshooting guide. After configuration, you start administering computers by adding clients to the main list of computers.To eliminate the more common Remote Desktop errors, make sure to read the basic troubleshooting article for Remote Desktop before proceeding. When you install Remote Desktop and open it for the first time, use the setup assistant to finalize configuration. 
Non-Mac client computers must have Virtual Network Computing (VNC)–compatible software. To find the client software version on Mac computers you haven’t yet added to the All Computers list, go to the computer, locate the following file in the Finder, and check its version: To find the client software version, when you’re using Remote Desktop, select the computer, choose File > Get Info, and look at the ARD Version field. Mac client computers must have version 3.6 or later of the Remote Desktop client software for full control.Īlthough you may be able to control and observe Mac computers using earlier versions of the Remote Desktop client software, you can’t generate reports or execute remote commands. Mac computers must be running OS X 10.10.5 or later.
To use Remote Desktop, your administrator and client computers must meet these requirements:
Use the Remote Desktop AppleScript dictionary. Restrict clients to a specific Task Server. Sleep, shut down, log out, or restart a computer. Customize the columns for computer lists or scanners. Switch between full screen and in-window control. View a user’s account picture while observing. View a computer’s system status while observing. View a VNC server’s additional displays. Shortcuts in the multiple-client observe window. Virtual Network Computing access and control. Enable directory services group authorization.
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